Refund policy

Kiddoz Kitchen – Return & Refund Policy

At Kiddoz Kitchen Pvt Ltd (“Kiddoz Kitchen”, “we”, “our”, “us”), we work hard to make sure every product you order reaches you fresh, safe, and in perfect condition. Since our products are perishable food items, we have a strict but fair return and refund policy to protect both our customers and the quality of our products.

Returns Policy

1. No Returns

• Due to the nature of our products (food & consumables), we cannot accept returns once a product is sold. We strictly do not provide any refunds.

2. Eligible Exchange

• We only provide exchange in the following cases:
• You received the wrong product.
• The product was damaged in transit.

3. Timeframe for Exchange Requests

• Any exchange request must be raised within 24 hours of delivery by emailing us at support@kiddozkitchen.com with:
• Order ID
• Clear photos of the product and packaging
• Short description of the issue
• Items sent back to us without first requesting an exchange will not be accepted.

4. Approval & Pickup

• Our team will review your request.
• If approved, we may arrange a pickup (wherever serviceable) or ask you to ship the item back to us.
• Returned items must be unused, sealed, and in their original packaging.

Cancellations

• Orders can be cancelled within 12 hours of placing them, provided they have not been dispatched.
• Once an order is shipped, cancellations are not possible.

Contact Us

For exchange or cancellations, please reach out to us at:

• Kiddoz Kitchen Pvt Ltd
• Email: support@kiddozkitchen.com
• Phone: +91 96625 88199
• Address: D-503, Kavisha Atria, Near AUDA Auditorium, Shela, Ahmedabad – 380058, India